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Is faceshape working?

Is anyone else finding this is not working even with a clear good picture?

Posted 5 days ago by
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Replies

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Hey! Thanks for letting us know. What problem are you seeing exactly? Do you see any results at all?
Replied by FaceShape (official) · 278 · 5 days ago
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Hi thanks, no nothing just says no face detected but photos are clear pictures
Replied by Julie2 · 6 · 5 days ago
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Just wondered of it was a technical issue with the site or something
Replied by Julie2 · 6 · 5 days ago
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Interesting, can you try with a celebrity picture from the internet to see if it works at all? If it works with a celebrity picture, we can take a look at the picture you tried to see where the error is if you feel comfortable sharing. If it doesn't work with a celebrity picture either, can you give more information about which device and browser are you using? Like ios/android/osx or windows?
Replied by FaceShape (official) · 278 · 5 days ago
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Doesn't appear to work with any pictures at all but was working fine just the other day. Samsung browser/ android
Replied by Julie2 · 6 · 5 days ago
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Ok thanks for the information. We did a big upgrade on the libraries we use this weekend, so it's possible that some bug slipped in. We'll debug it today and hopefully fix it either today or tomorrow, if we can't fix it, we'll just go back to the old version until we figure it out. Thanks a lot for letting us know!
Replied by FaceShape (official) · 278 · 5 days ago
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Ahh that makes sense. Wondered if it was something like that. Thanks for the helpful information!
Replied by Julie2 · 6 · 5 days ago
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Ok, this should now be fixed. Do let us know if it still doesn't work or if you see any other bugs. Thank you!
Replied by FaceShape (official) · 278 · 5 days ago
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Yes it appears to be working again! Thanks very much
Replied by Julie2 · 6 · 5 days ago
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Awesome, you're welcome!
Replied by FaceShape (official) · 278 · 5 days ago
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