Is faceshape working?
Is anyone else finding this is not working even with a clear good picture?
Posted 2 years ago by
500
Replies
Hey! Thanks for letting us know. What problem are you seeing exactly? Do you see any results at all?
Replied by FaceShape · 443 · 2 years ago
Hi thanks, no nothing just says no face detected but photos are clear pictures
Replied by Julie2 · 6 · 2 years ago
Just wondered of it was a technical issue with the site or something
Replied by Julie2 · 6 · 2 years ago
Interesting, can you try with a celebrity picture from the internet to see if it works at all? If it works with a celebrity picture, we can take a look at the picture you tried to see where the error is if you feel comfortable sharing.
If it doesn't work with a celebrity picture either, can you give more information about which device and browser are you using? Like ios/android/osx or windows?
Replied by FaceShape · 443 · 2 years ago
Doesn't appear to work with any pictures at all but was working fine just the other day. Samsung browser/ android
Replied by Julie2 · 6 · 2 years ago
Ok thanks for the information. We did a big upgrade on the libraries we use this weekend, so it's possible that some bug slipped in. We'll debug it today and hopefully fix it either today or tomorrow, if we can't fix it, we'll just go back to the old version until we figure it out.
Thanks a lot for letting us know!
Replied by FaceShape · 443 · 2 years ago
Ahh that makes sense. Wondered if it was something like that. Thanks for the helpful information!
Replied by Julie2 · 6 · 2 years ago
Ok, this should now be fixed. Do let us know if it still doesn't work or if you see any other bugs. Thank you!
Replied by FaceShape · 443 · 2 years ago
Yes it appears to be working again! Thanks very much
Replied by Julie2 · 6 · 2 years ago
Awesome, you're welcome!
Replied by FaceShape · 443 · 2 years ago
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